Given the high-altitude quality of our work, we do not issue refunds. Our commitment is to adjust our flight path until you’re fully satisfied with the journey.

That’s perfectly fine. You can pause your subscription post-mission and reactivate when new design needs emerge. No need to let any remaining subscription time vanish into the clouds. 

Indeed, there are a few missions we don’t embark on: 3D modeling, animated graphics, complex document design, intricate packaging, and extensive print design projects remain outside our current airspace.

No turbulence here—we’ll adjust our course and continue refining the design until it perfectly aligns with your vision, ensuring a 100% satisfaction landing.

You have the cockpit to command how you request designs. Our primary runway is Trello, but we’re open to receiving your briefs via Google Docs, wireframes, or even a Loom video for those who prefer a more direct briefing. If it can be shared in Trello, it’s ready for takeoff.

Most of our design missions are charted using Figma, ensuring precision and ease of collaboration.

We understand that sometimes you’ll need to enter a holding pattern, waiting for the next window of design needs. You can pause your subscription at any point in the 31-day billing cycle. For example, if you’ve used 21 days and decide to pause, you retain 10 days of service to deploy whenever your next mission calls.

You’ll be navigating these skies directly with me, the founder and sole pilot behind this operation. For specialized maneuvers like animations or custom illustrations, I enlist the expertise of trusted wingmen—partner designers skilled in those areas.

Most design missions are completed within two days or less, although more complex projects may require additional flight time to ensure excellence in execution.

Once you’re on board with us, you can load as many design missions into your flight plan as you like. We’ll execute them with precision, one by one, ensuring each reaches its destination successfully.

Navigating the skies of design requires flexibility and expertise. Employing a full-time senior-level designer might cost over $100,000 annually, plus benefits—and that’s if you can find one ready for takeoff. Our model ensures you’re only investing in design firepower when you have missions to complete, offering the agility to pause and resume your subscription as your itinerary demands.